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Professional Service with a smile
OUR STAFF TEAM
Our highly dedicated Team
consists of Registered Managers, Deputies,
Administrative staff, Reviews & Assessment
Officers, Training & Planning Coordinators, Team Leaders
and most importantly Quality Assurance Manager. All members of our team undertake
training to achieve a high standard of customer
service.
Training
We are committed
to the continuing development of our care staff
and office personnel. We encourage staff to
undertake their own professional development
training given in pay scales of acquiring
appropriate further qualifications.
Each member of our team will have
a training file which would be reviewed on a
yearly basis. The Care Manager will set out the
training plan per carer depending on the
relevant experience and the skills and training
necessary for personal development to develop
the betterment of our team and the services that
we offer.
We have briefly outlined the type
of training as per staff level:-
Registered Managers Award as well
as all mandatory training our Managers undertake
Risk Management, Conflict Management,
Supervision and Appraisals
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Senior Care Coordinators:
All mandatory training, risk
Assessment, Supervision.
Mandatory training consists of:
Induction standards in Care, Company Induction
to Policies and Procedures, Shadow training with
their Team Leader for ‘on the job training’,
Health and Safety, Awareness of Abuse, First
Aid, Medication, Moving & assisting, Infection
Control, Basic Food & Hygiene, Dementia
Awareness, Communication skills, plus other
specific courses; i.e. Parkinson’s, Multiple
Sclerosis, Huntingdon’s, Stroke’s, etc.
COSSH, RIDDOR, etc.
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Office & Administrative
staff:
NVQ2 in Customer Service or NVQ
in Administration, Health & Safety, Moving &
Assisting.
YOUR CARER
We have an excellent team of
highly skilled and experienced professional care
staff to look after you. Each carer undergoes
continuous training and support that ensures
that we deliver the highest quality services to
you.
We recognise that your carer is
somebody with whom you can form a special
friendship, and for this reason we take great
care in selecting a staff member with whom you
feel completely comfortable. This is only done
with your full consent, and you are free to ask
for a change in carer at any time if you so
desire it.
All Homecare workers employed by
Global Homecare Ltd have been subject to an
enhanced CRB and Pova check, this has been
arranged with their agreement in line with the
regulations set for the protection of vulnerable
adults.
Global Homecare Ltd Senior Staff,
as part of the staff supervision and development
will at times arrange with you to carry out
unannounced visits to enable then to inspect the
quality of care being provided by the homecare
worker. You will be contacted prior to this
visit for your authorisation, should you feel
that this would be unacceptable then pleased do
not hesitate to mention this to the senior
member of staff.
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